Hello Joephi,
Unfortunately, you don’t have access to UART on the header pins of FCG.
There is an RS232 signal pair exposed on the header pins, but in the default image of the MPU, SSH through UART is disabled. You are welcome to give it a try, but I doubt that it will resolve the issue.
The OS flashing through the header will be available from FCG2.2, which will be available soon.
You can send the unit back to us to reflash the OS on the MPU. Please use the RMA form on the website.
Thanks,
Amir